Shipping Policy

Last updated: 06/04/2026

Thank you for shopping with RVM ecommerce. This Shipping Policy outlines the terms and conditions related to the processing, shipping, and delivery of your order.

We aim to be fully transparent so you can shop with confidence.

1. Processing Time

Orders are processed on business days only, which are Monday to Friday excluding public holidays.

Order processing time: 2–5 business days
Orders placed after 5:00 PM will be processed the next business day.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

After your order has been processed, it will be handed over to the shipping carrier for delivery.

Estimated shipping times:

Destination	Estimated Shipping Time
UK/Ireland	2–5 business days
Europe	3–7 business days
USA/Canada	5–10 business days
Rest of World	7–14 business days

Please note: Shipping times are estimates and may vary based on the carrier, customs, or unforeseen delays.

3. Total Delivery Time

Total delivery time = Processing Time + Shipping Time

Example: If processing takes 2 business days and shipping takes 5 business days, you can expect to receive your order in approximately 7 business days.

4. Shipping Days

Orders are shipped on Monday to Friday We do not ship on Sundays or public holidays.

5. Order Cut-Off Time

To ensure same-day processing, orders must be placed before 5:00 PM on a business day. Orders placed after this time will be processed the following business day.

6. Shipping Rates

We offer the following shipping options:

Standard Shipping: Free]
Free Shipping: Available on orders on all orders

Shipping rates are calculated at checkout based on your location and order value.

7. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order via [our tracking page / the carrier’s website].

8. Customs, Duties & Taxes

Orders shipped outside of USA may be subject to import taxes, customs duties, and fees. These charges are the responsibility of the recipient.

We are not responsible for delays due to customs.

9. Delays & Exceptions

While we do our best to deliver on time, delays can occur due to:

Weather conditions
Carrier delays
Customs inspections
Incorrect or incomplete addresses

Please ensure your shipping details are correct at checkout.

10. Questions?

For any shipping-related inquiries, feel free to contact us at:

Email: info@ivy-rose-jewels.com

Business hours: 9 AM – 6 PM, Monday to Friday.

Our Story

Handmade with Heart

At Ivy and Rose, every piece begins in a quiet, intentional way, just the two of us at the table, sketching, experimenting, refining, and starting over when needed. Nothing is rushed. If it doesn’t feel right, it doesn’t move forward. We always think about the woman who will wear it, what she has carried, what she has given, and what she so rarely hears. Each design grows from that feeling, becoming something she can truly hold onto, not just something she wears. Our pieces evolve slowly through this process, shaped by patience, care, and genuine intention. This is how we create jewellery at Ivy and Rose: thoughtfully, personally, and with meaning woven into every detail.

Where It Began

Ivy and Rose started with something simple, a mother and daughter with a shared desire to create jewelry that feels truly personal. What began as a small, handmade idea grew gradually and organically, one piece at a time. There was no big launch or perfectly mapped-out plan. Just late nights, exchanged ideas, and a quiet belief that jewellery can express what words sometimes cannot. That belief still shapes everything we create today. Each piece is made with intention, carefully formed and designed to carry meaning something she can hold onto and keep close, always.

Our materials

We don’t believe that meaningful pieces should ever be mass-produced. That’s why our collections are made in small batches, allowing each piece to receive the time and attention it truly deserves. Every detail is carefully checked by hand, and every order is thoughtfully prepared because what you’re giving isn’t just jewelry, it’s a feeling.

Made in small batches

We truly love what we do and we wear these pieces ourselves. From the very beginning, we promised to stay true to our craft. That’s why we keep our collections small, carefully check every detail by hand, and only share pieces that feel personal, considered, and genuinely worth holding onto.

Thoughtful Packaging

Every Ivy and Rose order is thoughtfully packaged and ready to be gifted. We keep everything minimal, reusable, and intentionally designed from soft boxes to subtle textures, each detail is meant to be kept, not thrown away. If you’re sending it as a gift, we’re happy to include a handwritten note, making it feel just as personal as the piece inside.

Created with Care

Ivy and Rose is built on connection between the maker and the wearer, between the one who gives and the one who receives. Every piece holds a quiet sense of intention, care, and appreciation. It’s why our jewelry isn’t just worn, it’s truly felt.